frequently asked questions

Below is a list of some of our frequently asked questions. If you have a question that isn’t answered here, please feel free to contact us at


Where is the venue located?

Our Lubbock event venue is located off of Milwaukee and 82nd Street, on the lower level of “The Grove East” campus. Our address is 6303 82nd Street. If you are visiting, please stop in at the front desk through the main doors at The Grove East and our hospitality team will contact us to make sure we know you are here!

How can I schedule a tour to see your event venue?

Give us a call or email us to set up a personal tour of our event center or to ask any questions! Our information can be found here!

How large is your venue?

Our facility is over 3,200 SQ FT and can seat up to 200 people around round tables, 250 people conference style, and around 300 people social style. We also have an outside courtyard with an amphitheater that can accommodate over 250 guests. We have several smaller conference rooms perfect for company retreats and board meetings. These rooms seat up to 14 guests.

What all is included in our rental?

Event Space: includes the following: round tables, cushioned chairs with arms, standard 90” linens, an on-site Event Specialist, event setup and breakdown, access to a projector and surround sound system, as well as access to our courtyard.

Conference Rooms: comes with a private room for up to 14 people, bottled waters, an on-site event specialist, a 70” TV monitor, WIFI and Zoom software to setup presentations and conference calls.

What events can your facility host?

Our facility has hosted several kinds of events – from conferences to weddings. Our facility is extremely flexible with what we can provide. We have also hosted fundraisers, concerts, graduation celebrations, and social events.

Contact us to get more information about what we can offer you for your event.

Does your venue allow outside vendors?

All vendors are allowed but must be approved by The Willows team.

Does your venue provide silverware, flatware, ice, etc.?

We do not provide silverware, flatware, ice machines, cups, cake plates, etc.

What policies do you have against decoration?

A list of our policies can be found here.

Who is responsible for cleaning?

The host is responsible for picking up trash from tables and placing in the trash cans, but The Willows team members are responsible for further cleaning and taking out the trash.

Is parking available?

Parking is allowed on the east and south side of The Grove East building. Parking is also allowed on the west and north side of The Grove West building. Additional parking can be found on the east side of the buildings in our parking lot behind Battery Joe. Take a look at our parking map, here.

Are animals allowed?

Only service animals are allowed.

Do you allow smoking?

Smoking is allowed only in the courtyard next to the restrooms and the elevator.

What are the different fees that might apply after the fact?

Our fees are in place for anytime the contract is broken. These fees can be found in the policy section of your rental. Please contact us if you have further questions.


What all is provided when a conference is booked with your venue?

Our facility has a state-of-the-art surround sound system, stage lighting, up to six projector screens, a stage, and several options of microphones for your group to use. Our room can also be divided into different sections for breakouts or for meals. Our facility also has a beautiful outside courtyard and amphitheatre that your guests will be able to use for breakout sessions, breaks, meals, etc.

What layout styles do you have for conferences?

Our facility allows us to have three basic setups for conferences. We can do conference style (cushioned arm chairs only, no tables), and can fit upwards of 250 with a stage. We can seat up to 200 people at round tables and our classroom tables allow for seating for up to 80 people.


How long do we have to set up for our wedding?

Wedding rentals includes access to the building Saturday from 12pm-12am. Each wedding is allotted five hours of event time and must be cleaned up by midnight.  See information below about rehearsal dinner options.

What all is included in the rental?

Tables, table linens, cushioned arm chairs, set up, breakdown, on-site event specialist, trash valet, and cleaning are all included in the rental.

Is there a wedding coordinator included?

A wedding coordinator is not included, but is available as an upgrade. We highly suggest there is a wedding coordinator on-site. Additional fees apply if our services are needed to coordinate the wedding.

Is the ceremony rehearsal included?

A one hour ceremony rehearsal is included and must be scheduled two months in advance.

Do you flip the room for free?

Yes. There is no extra fee for flipping the room between the ceremony and the reception.

Is there a bridal suite or groom's room?

Our Garden Room is transformed into a bridal suite. and is included in the rental from 12pm to 12am.  The Willows Lounge will be available for the groom and groomsmen two hours before the ceremony starts and will be locked for the duration of the event for safety precautions.

Is there an outside ceremony or reception option?

We have a beautiful courtyard that is used for ceremonies and receptions. We also have areas in our Garden for smaller ceremonies.

Is there a discount for having just my ceremony or reception out there?

Our facility price is for overall use and is the same for a ceremony, reception, or both!

What are the decoration policies?

A list of our policies can be found here.

Is the rehearsal dinner included?

The rehearsal dinner is not included but can be added on. Contact us for more information.

Do you offer all-inclusive options?

We do have some wonderful vendors that we work with to create an all-inclusive package for you! Let us know your inspiration and vision and we will help create your dream wedding!